Legacy Forge and Millwork Doors :: Warranty

Legacy Forge And Millwork Doors Limited Warranty

Doors manufactured by Legacy Forge and Millwork Doors are warranted for one year from date of shipment to be of good material and workmanship and at the time of shipment free of defects that would render them unfit for ordinary recommended purposes. Should a warranted door be found by Legacy Forge and Millwork Doors to be defective, Legacy Forge will at its option, either:

  1. repair the door without charge or
  2. provide a replacement part or parts for repair of the door without charge or
  3. provide a replacement door in the same stage of fitting and/or finishing it was originally supplied

Final Warranty Inspection Will Be Made At The Factory Upon Receipt Of Defective Door.

You must inspect each door immediately upon receipt. If a defect is discovered, a written notice must be given within 30 days and before the door is hung or altered in any manner. If no notice is received we will not pay any cost to remove defective doors or to install new doors, nor are we responsible for any finishing costs or consequential damages. We will not be held liable for any door repaired or replaced without our prior written consent.

The Following Are Not To Be Considered Defects In Material Or Workmanship And Are Not Covered By This Limited Warranty

  1. Wood doors are susceptible to expansion and contraction caused by temperature and humidity variations. Small surface checking or slight shrinking or cupping which may cause tiny cracks at the joints may occur under certain conditions. These deviations from perfection are not considered flaws. Most doors are shipped unsealed and unfinished and the natural characteristics of wood movement cannot be warranted against .Legacy Forge Handling, Site Finishing and Installation Instructions must be followed to minimize problems.
  2. Warp shall not be considered a defect unless it exceeds 1/4" in the plane of the door. Doors wider than 3'6" or higher than 8'(1-3/4"thickness) and doors wider than 3'0" or higher than 7'0"(1-7/16" and1-3/8" thicknesses) are not warranted against bow or twist. Warp is any distortion in the door itself and does not refer to the relationship of the door to the frame or jamb in which it is hung. The term warp shall include bow, cup and twist.. In measuring the amount of warp present in a door the following method must be used.. Bow, cup and twist are measured by placing a straightedge, taut wire or string on the suspected concave face of the door at any angle. The measurement of bow, cup and twist is made at the pint of maximum distance between the bottom of the straightedge, taut wire or string and the face of the door. Action on any claim for warp may be deferred at Legacy Forges option for a period not to exceed 12 months after installation to permit the door in question to acclimate to temperature and humidity conditions.
  3. The appearance of field finished doors.
  4. Natural variations in the colors of the wood or in the texture and grain of wood.
  5. Doors which are improperly hung or do not swing freely.
  6. Exterior doors not protected by substantial overhang and exposed to extreme weather conditions.
  7. Doors that are not finished according to legacy Forge written “Handling, Installation and Finishing Instructions”.
  8. Defects or damages arising in or as a result of shipment by common carriers, private transportation and/or other means of transportation are not covered by warranty.

Handling, Site Finishing And Installation Instructions

  1. Unsealed doors must not be subject to abnormal heat, dryness or humidity, or sudden atmospheric changes. Deliver to building site after plaster or cement is dry. If doors are stored for more than one week ,the entire door including all edges and cutouts for hardware must be sealed. Usually wood stains are applied before sealer coats to ensure proper penetration of stain. Most solvent based stains have some sealing qualities, however, this type of stain should not be relied upon for achieving adequate sealing.
  2. Handle with clean gloves and do not drag across other surfaces.
  3. Store flat on a level surface in a dry, well ventilated building. Cover to keep clean, but allow air circulation.
  4. The structural integrity of the door must not be impaired when fitting the door. There must be no alteration for lights, louvers, panels or any other special details. Care must be taken in the application of the hardware.
  5. Use three ball bearing hinges on 1-3/4" thick(and over) doors through 90" high and four hinges over 90" through 120" high. For 1-7/16" and 1-3/8" thick doors use three ball bearing hinges through 84"H. four over 84"H through 96"H. Hinges must be set flush with edge surface. Be sure hinges are set in a straight line to prevent distortion. Allow approximately 1/8" clearance on each side of jamb side of door and 1/8" clearance on height for swelling of door and frame.
  6. Before finishing door must be clean. Remove handling marks, loose wood fibers, raised grain, etc. by sanding with fine sand paper.
  7. Most finishes on exterior doors deteriorate relatively quickly. Inspect the doors periodically for finish deterioration. Maintenance is recommended annually.

Care Of Cast Metal Panels

Your doors’ cast metal panels have been sealed with automotive lacquer and polyurethane. They should not oxidize. However, periodic maintenance of door and panels may include waxing with Pledge or other furniture wax. Panels can, also, be waxed with automotive car wax. The panels can be refinished when you refinish your door with polyurethane or other clear finish.